South Florida’s Top Business Podcast

Importance of Customer Service and Breakthroughs in Digestive Health

SHARE

How to Improve Your Customer Service with Jim Fried

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Episode 198 of Fried On Business features:
Larry Zinn –General Manager of Warren Henry Infiniti, Jaguar, Volvo, and Fisker. We will discuss new trends and models offered by his auto brands as well as what auto enthusiasts can expect in 2013 and beyond. We also discuss the importance of customer service. Larry discusses his family 35 plus years of treating South Florida Auto buyers with respect. We also talk about treating your employees like customers, why he got into the auto business, the new Jaguar F two seater coming to market and how both Larry and Jim love watching the auto auctions on TV, and where to drive your Lamborghini. Hear how Warren Henry employees can have great careers selling and servicing cars.

Dr. Daniel Sussman, assistant profession of medicine at UHealth recently led a study that found inflammatory bowel disease (IBD) presents differently in U.S.-born Hispanics than in foreign-born Hispanics and non-Hispanic white patients. We will discuss this and more about your health. Lots of innovative treatments help to offset the damage many people suffer from taking strong medicines and antibiotics. New treatments can help you feel better and digest your food more efficiently. It is a light, funny discussion of feeling bloated  and full of  gas and poo as anecdotes and facts are trade on Irritable Bowel Disease (IBD) and Colitis and how US born Hispanics, Foreign Born Hispanics and Non Hispanic Caucasians have different risk levels. His study can be found on this link.

Jim discusses the week in Miami sports – thoughts on the Miami Dolphins, Florida Panthers, Miami Heat and Miami Marlins, Sun Life Stadium Improvements and more. He thinks it is OK to use public funding for the redevelopment of Sun Life Stadium since the facility hosts internationally recognized events that obviously bring a significant number of high paying visitors to Miami.

Recent Posts

Follow Us

Watch Recent Episode

How I used AI to boost my reach 300%

Jim Fried 22 views May 29, 2026 3:10 pm

Why I don’t let AI write my blog
I let it guide me but I write my blog in my own voice
@BruceTurkel

Jim Fried 21 views May 28, 2026 2:42 pm

Artificial intelligence is changing business faster than almost any technology in recent memory—and branding expert Bruce Turkel believes we are only at the beginning. In this episode of Fried On Business, Jim Fried sits down with Bruce to discuss how AI is transforming branding, creativity, communication, and competitive strategy across industries.

Bruce explains that AI is not simply another tool—it is a shift in how information is created, distributed, and consumed. Businesses now have access to technologies capable of generating content, analyzing behavior, automating workflows, and accelerating decision-making at unprecedented speed. But while AI can increase efficiency, Bruce emphasizes that the human elements of trust, storytelling, empathy, and originality remain critically important.

The conversation explores the tension between automation and authenticity. As AI-generated content becomes more common, businesses may struggle to differentiate themselves if they rely solely on technology. Bruce argues that companies will need to lean even harder into unique identity, voice, and emotional connection in order to stand out.

Jim and Bruce also discuss how professionals should adapt personally. AI is reshaping expectations around productivity, communication, and creative work. Those who embrace the technology thoughtfully may gain a major advantage, while those who ignore it risk falling behind. At the same time, Bruce cautions against treating AI as magic. The best outcomes still depend on human judgment, strategic thinking, and ethical use.

Listeners will gain practical insight into how AI is influencing branding and business today—and where the opportunities and risks may emerge next. Whether you are an entrepreneur, marketer, executive, or creative professional, this episode offers a grounded discussion about how to stay relevant in a rapidly changing world.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

Artificial intelligence is changing business faster than almost any technology in recent memory—and branding expert Bruce Turkel believes we are only at the beginning. In this episode of Fried On Business, Jim Fried sits down with Bruce to discuss how AI is transforming branding, creativity, communication, and competitive strategy across industries.

Bruce explains that AI is not simply another tool—it is a shift in how information is created, distributed, and consumed. Businesses now have access to technologies capable of generating content, analyzing behavior, automating workflows, and accelerating decision-making at unprecedented speed. But while AI can increase efficiency, Bruce emphasizes that the human elements of trust, storytelling, empathy, and originality remain critically important.

The conversation explores the tension between automation and authenticity. As AI-generated content becomes more common, businesses may struggle to differentiate themselves if they rely solely on technology. Bruce argues that companies will need to lean even harder into unique identity, voice, and emotional connection in order to stand out.

Jim and Bruce also discuss how professionals should adapt personally. AI is reshaping expectations around productivity, communication, and creative work. Those who embrace the technology thoughtfully may gain a major advantage, while those who ignore it risk falling behind. At the same time, Bruce cautions against treating AI as magic. The best outcomes still depend on human judgment, strategic thinking, and ethical use.

Listeners will gain practical insight into how AI is influencing branding and business today—and where the opportunities and risks may emerge next. Whether you are an entrepreneur, marketer, executive, or creative professional, this episode offers a grounded discussion about how to stay relevant in a rapidly changing world.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

1 0

YouTube Video VVU4aS1uUXJ0T1VrQmVOeGNhODFzaHV3LnBTMDZOeUs5ZlBV

The AI Branding Revolution: Bruce Turkel on What Comes Next

Jim Fried 10 views May 28, 2026 4:34 am

The housing market has become increasingly difficult for buyers, sellers, and developers alike. In this episode of Fried On Business, Jim Fried breaks down the key challenges shaping today’s residential real estate environment and explains why the market feels so strained across multiple levels.

Jim begins with the issue dominating nearly every housing conversation: affordability. Rising interest rates have dramatically increased monthly payment costs, even when home prices remain relatively stable. Buyers who once qualified comfortably are now facing tighter budgets and reduced purchasing power. At the same time, many current homeowners are reluctant to sell because they are locked into historically low mortgage rates, reducing inventory even further.

The episode explores how supply shortages continue to pressure pricing. Years of underbuilding, combined with growing population demand in many regions, have created structural imbalances that cannot be solved quickly. Jim explains why new construction faces its own obstacles, including higher financing costs, insurance pressures, labor shortages, and regulatory complexity.

Listeners will also hear how buyer psychology has shifted. Consumers are more cautious, transactions are taking longer, and uncertainty about rates and the economy has created hesitation throughout the market. Jim discusses how these conditions affect not just homebuyers, but also investors, landlords, lenders, and municipalities.

Throughout the episode, Jim emphasizes that housing challenges are interconnected. Interest rates, construction costs, demographic shifts, and financing conditions all influence one another. Understanding the full picture is critical for making informed decisions in today’s market.

Whether you are trying to buy a home, develop housing, invest in residential property, or simply understand the forces shaping affordability, this episode offers a grounded and practical overview of the housing market’s biggest challenges.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

The housing market has become increasingly difficult for buyers, sellers, and developers alike. In this episode of Fried On Business, Jim Fried breaks down the key challenges shaping today’s residential real estate environment and explains why the market feels so strained across multiple levels.

Jim begins with the issue dominating nearly every housing conversation: affordability. Rising interest rates have dramatically increased monthly payment costs, even when home prices remain relatively stable. Buyers who once qualified comfortably are now facing tighter budgets and reduced purchasing power. At the same time, many current homeowners are reluctant to sell because they are locked into historically low mortgage rates, reducing inventory even further.

The episode explores how supply shortages continue to pressure pricing. Years of underbuilding, combined with growing population demand in many regions, have created structural imbalances that cannot be solved quickly. Jim explains why new construction faces its own obstacles, including higher financing costs, insurance pressures, labor shortages, and regulatory complexity.

Listeners will also hear how buyer psychology has shifted. Consumers are more cautious, transactions are taking longer, and uncertainty about rates and the economy has created hesitation throughout the market. Jim discusses how these conditions affect not just homebuyers, but also investors, landlords, lenders, and municipalities.

Throughout the episode, Jim emphasizes that housing challenges are interconnected. Interest rates, construction costs, demographic shifts, and financing conditions all influence one another. Understanding the full picture is critical for making informed decisions in today’s market.

Whether you are trying to buy a home, develop housing, invest in residential property, or simply understand the forces shaping affordability, this episode offers a grounded and practical overview of the housing market’s biggest challenges.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

0 0

YouTube Video VVU4aS1uUXJ0T1VrQmVOeGNhODFzaHV3LjhNOVRPRzVscmhB

What’s Really Wrong with the Housing Market? Rates, Supply, Costs and the New Reality

Jim Fried 13 views May 20, 2026 4:18 pm

Tokenizing sports teams

#BDIC #FriedOnBusiness #digitalassets #RWA

Jim Fried 111 views May 18, 2026 11:20 pm

As blockchain technology and digital assets continue to evolve, one challenge remains central to broader adoption: trust. In this episode of Fried On Business, Jim Fried sits down with Jeffrey Glusman, CEO of the Blockchain Deposit Insurance Corporation (BDIC), to discuss how insurance and risk management could help create a safer foundation for the future of crypto.

Jeffrey explains why many investors and institutions remain cautious about digital assets despite the growth of the industry. Volatility, security breaches, exchange failures, and regulatory uncertainty have created concerns around stability and protection. BDIC was created to address those concerns by exploring ways to provide insurance-oriented solutions tailored to blockchain environments.

The conversation dives into the role trust plays in financial systems. Traditional banking and investment structures rely heavily on confidence, transparency, and safeguards. Jeffrey discusses how blockchain technologies may require similar protective frameworks in order to achieve broader mainstream acceptance. Jim and Jeffrey explore how insurance concepts can potentially reduce perceived risk while improving confidence among investors and users.

Listeners will also hear about the challenges involved in building products for an emerging sector. Blockchain moves quickly, regulation continues to evolve, and innovation often outpaces traditional systems. Jeffrey shares his perspective on balancing innovation with responsibility and why collaboration between technology, finance, and risk management will be critical moving forward.

This episode offers a grounded discussion about the intersection of blockchain and financial protection—not hype, but practical infrastructure. Whether you’re active in crypto, curious about digital finance, or simply interested in how emerging industries mature, this conversation provides insight into the systems needed to support long-term growth.

If trust is the currency behind every financial system, this episode explores how blockchain may be building the tools to earn it.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

As blockchain technology and digital assets continue to evolve, one challenge remains central to broader adoption: trust. In this episode of Fried On Business, Jim Fried sits down with Jeffrey Glusman, CEO of the Blockchain Deposit Insurance Corporation (BDIC), to discuss how insurance and risk management could help create a safer foundation for the future of crypto.

Jeffrey explains why many investors and institutions remain cautious about digital assets despite the growth of the industry. Volatility, security breaches, exchange failures, and regulatory uncertainty have created concerns around stability and protection. BDIC was created to address those concerns by exploring ways to provide insurance-oriented solutions tailored to blockchain environments.

The conversation dives into the role trust plays in financial systems. Traditional banking and investment structures rely heavily on confidence, transparency, and safeguards. Jeffrey discusses how blockchain technologies may require similar protective frameworks in order to achieve broader mainstream acceptance. Jim and Jeffrey explore how insurance concepts can potentially reduce perceived risk while improving confidence among investors and users.

Listeners will also hear about the challenges involved in building products for an emerging sector. Blockchain moves quickly, regulation continues to evolve, and innovation often outpaces traditional systems. Jeffrey shares his perspective on balancing innovation with responsibility and why collaboration between technology, finance, and risk management will be critical moving forward.

This episode offers a grounded discussion about the intersection of blockchain and financial protection—not hype, but practical infrastructure. Whether you’re active in crypto, curious about digital finance, or simply interested in how emerging industries mature, this conversation provides insight into the systems needed to support long-term growth.

If trust is the currency behind every financial system, this episode explores how blockchain may be building the tools to earn it.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

5 0

YouTube Video VVU4aS1uUXJ0T1VrQmVOeGNhODFzaHV3LnhqOVIxZnhNbFgw

Making Crypto Safer The Future of Blockchain Protection

Jim Fried 26 views May 13, 2026 4:24 pm

How you can build AI products without engineers

#AI #Inovation #Realestate #CRE #DeepBlocks

Jim Fried 43 views May 11, 2026 8:44 pm

Live Life to the Fullest
#flashbackfriday
tune in 4 the bottom line of my tribute to Jeff Berkowitz

Jim Fried 60 views May 8, 2026 2:50 pm

Great cities are shaped by people who see what others miss—and have the discipline to bring that vision to life. In this special episode of Fried On Business, Jim Fried pays tribute to Jeff Berkowitz, a Miami urban innovator whose leadership and insight helped influence the city’s growth and transformation.

Jim reflects on Jeff’s approach to development, leadership, and long-term thinking. Rather than focusing solely on transactions, Jeff understood the importance of place—how real estate, community, and infrastructure come together to create lasting value. His work was not just about buildings, but about shaping environments where people live, work, and connect.

Throughout the episode, Jim shares personal experiences and professional observations that highlight Jeff’s impact. He discusses the qualities that set Jeff apart: clarity of vision, consistency in execution, and a commitment to doing things the right way. These traits allowed him to navigate complex projects while maintaining trust with partners, stakeholders, and the broader community.

The conversation also emphasizes the broader lessons Jeff’s career provides. Leadership in urban development requires more than technical expertise—it demands patience, resilience, and the ability to think beyond immediate results. Jeff’s legacy demonstrates how thoughtful decision-making and long-term perspective can influence a city for generations.

Listeners will hear how one individual’s contributions can ripple outward, affecting not only projects, but people and communities. Jim reminds us that behind every skyline are individuals whose ideas and actions helped shape it.

This episode is both a reflection and a reminder: the true measure of success is not just what you build, but the impact you leave behind.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

Great cities are shaped by people who see what others miss—and have the discipline to bring that vision to life. In this special episode of Fried On Business, Jim Fried pays tribute to Jeff Berkowitz, a Miami urban innovator whose leadership and insight helped influence the city’s growth and transformation.

Jim reflects on Jeff’s approach to development, leadership, and long-term thinking. Rather than focusing solely on transactions, Jeff understood the importance of place—how real estate, community, and infrastructure come together to create lasting value. His work was not just about buildings, but about shaping environments where people live, work, and connect.

Throughout the episode, Jim shares personal experiences and professional observations that highlight Jeff’s impact. He discusses the qualities that set Jeff apart: clarity of vision, consistency in execution, and a commitment to doing things the right way. These traits allowed him to navigate complex projects while maintaining trust with partners, stakeholders, and the broader community.

The conversation also emphasizes the broader lessons Jeff’s career provides. Leadership in urban development requires more than technical expertise—it demands patience, resilience, and the ability to think beyond immediate results. Jeff’s legacy demonstrates how thoughtful decision-making and long-term perspective can influence a city for generations.

Listeners will hear how one individual’s contributions can ripple outward, affecting not only projects, but people and communities. Jim reminds us that behind every skyline are individuals whose ideas and actions helped shape it.

This episode is both a reflection and a reminder: the true measure of success is not just what you build, but the impact you leave behind.

This episode of Fried on Business is brought to you by our presenting sponsor, Warren Henry Auto Group.

🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/6126418013716480

2 0

YouTube Video VVU4aS1uUXJ0T1VrQmVOeGNhODFzaHV3LmlPSzVyOHNpRXhn

Honoring Jeff Berkowitz: The Impact of an Urban Visionary

Jim Fried 31 views May 6, 2026 4:21 pm